You may return most new, unworn and unwashed items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note that the time of delivery can vary up to 10 work days when purchasing custom items. Once a name or number has been printed on a jersey we will not offer a refund or exchange unless the jersey is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
We can ship to any address in North or South America! If you're a Schalke fan in the Americas, then we're here to provide you the goods that you want and need.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.